​​Retail Consumer – Enterprise Business Transformation

​Empowering the retail industry with tailored consultancy solutions for sustainable growth.

An Introduction To Our Retail Consumer Platform

​Modus Business Transformation Core Modules

Building, Driving and Sustaining your Business Transformation and embedding a 'Transformation As Usual' platform.

​01 - Business Model Management - Manage and Adapt

By centralising and optimising business model management, the Modus ETP helps retail consumer enterprises navigate complex transformations, ensuring sustained growth and success in a dynamic market environment.

The Business Model Management Hub is a critical component of the Modus Enterprise Transformation Platform (ETP), designed to empower retail consumer enterprises by managing and adapting their business models. This hub facilitates comprehensive analysis and strategic planning across markets, customers, products, and services, ensuring businesses remain agile and competitive.

Key Features: 

  • Business Model Management: Easily set up and analyze current and future business models, covering all aspects of your enterprise.

  • Business Transformation Survey: Conduct thorough assessments to identify areas for improvement and align transformation efforts with business goals.

  • Transformation Strategy Hub: Develop and execute transformation strategies that integrate seamlessly with your overall business model.

Importance:

  • Enhanced Agility: Stay ahead of market trends and customer demands by continuously adapting your business model.

  • Strategic Alignment: Ensure all aspects of your business operations are aligned with your strategic objectives.

  • Informed Decision-Making: Leverage comprehensive data and insights to make informed decisions that drive growth and efficiency.

  • Seamless Integration: Integrate transformation efforts into your existing business processes for smooth and effective change management.

02 - The Value Chain Modeller - Manage and Adapt

By leveraging the Value Chain Modeller, retail consumer enterprises can effectively manage and adapt their business models, ensuring sustainable growth and operational excellence.

The Value Chain Modeller is an essential tool within the Modus Enterprise Transformation Platform (ETP), designed to provide retail consumer enterprises with a comprehensive understanding of their end-to-end value chain. This powerful tool enables businesses to articulate, illustrate, and plan for growth by mapping out every touchpoint and interaction within their business model.

Key Features:

  • Value Chain Analysis: Gain detailed insights into every component of your
    value chain to identify strengths, weaknesses, and opportunities for
    improvement.

  • Value Chain Surveys: Conduct thorough surveys to gather valuable
    feedback and data, helping to refine and optimise your business processes.

  • Target Operating Model: Develop and implement a target operating model
     that aligns with your strategic goals and drives business growth..

Importance:

  • Holistic View: Obtain a complete picture of your business operations,
    ensuring all elements are aligned and working efficiently.

  • Strategic Planning: Use detailed analysis and data to make informed
    decisions that support long-term growth and success.

  • Process Optimisation: Identify and address inefficiencies within your value
    chain, improving overall performance and customer satisfaction.

  • Competitive Advantage: Stay ahead of the competition by continuously
    adapting and refining your business model to meet market demands.

03- The Operating Model - Organise and Sustain

By leveraging the Operating Model in Modus ETP, retail consumer enterprises can organise and sustain their processes effectively, leading to improved efficiency, better customer experiences, and sustained business growth.

The Operating Model within the Modus Enterprise Transformation Platform (ETP) is designed to help retail consumer enterprises organise and sustain their operational processes. By defining, capturing, and visualising these processes, businesses can effectively manage their 'living' process knowledge hub, also known as the Ways of Working Centre of Excellence.

Key Features:

  • TOM and Operating Model Design: Develop a comprehensive Target
    Operating Model (TOM) that aligns with your strategic objectives.

  • Operating Model Components: Capture and visualise all components of your operating model to ensure clarity and efficiency.

  • Product and Services Value System Design: Design and optimise the value system for your products and services.

  • Customer Experience Design (CX): Enhance customer experience by
    designing processes that prioritise customer satisfaction.

  • Business Role and Skill-Based Design: Define and organise business roles and required skills to ensure effective operations.

  • Process Support Office: Maintain a dedicated support office to manage and sustain your operating processes.

Importance:

  • Organisational Clarity: Clearly define and visualise all operational processes to ensure everyone in the organisation understands their roles and responsibilities.

  • Continuous Improvement: Use the 'living' process knowledge hub to continuously update and refine processes, ensuring they remain relevant and effective.

  • Training and Development: Provide an ongoing training guide with multiple operating models to ensure employees are always equipped with the latest knowledge and skills.

  • Enhanced Customer Experience: Design processes that enhance the customer journey, leading to increased satisfaction and loyalty.

  • Strategic Alignment: Ensure all operational activities align with your strategic goals, driving business growth and success.

04 - The Transformation Assets and Portfolio Module - Discover and Transform

By leveraging the Transformation Assets and Portfolio Module, retail consumer enterprises can discover and transform their operations, ensuring successful execution and delivery of their transformation vision.

The Transformation Assets and Portfolio Module is a cornerstone of the Modus Enterprise Transformation Platform (ETP), designed to help retail consumer enterprises successfully execute and deliver their transformation vision. This module provides a comprehensive library of pre-defined templates and methods, ensuring a structured and efficient approach to transformation.

Importance:

  • Structured Approach: Utilise a comprehensive library of templates and
    methods to ensure a structured and efficient transformation process.

  • Centralised Management: Centralise and streamline the management of all
    transformation activities for better coordination and control.

  • Comprehensive Coverage: Address all aspects of transformation, from
    strategy and planning to implementation and review.

  • Improved Efficiency: Enhance the efficiency and effectiveness of
    transformation efforts through standardised processes and best practices. 

Key Features:

  • Portfolio Management Office: Centralise and streamline the management of
    all transformation portfolios.

  • Pillar/Initiative Management Office: Oversee and coordinate specific
    transformation initiatives.

  • Programme Management Office: Manage large-scale transformation
    programs with ease.

  • Project Management Office: Ensure the successful execution of individual
    projects.

  • Project Support Office (or Virtual PMO): Provide virtual support for project
    management tasks.

Centralised and Connected Transformation Assets Include:

  • Value Chain Analysis: Understand and optimise your entire value chain.

  • Business Model Analysis: Analyse and refine your business models for
    better performance.

  • Transformation Strategy: Develop and implement effective transformation strategies.

  • Transformation Mobilisation: Mobilise resources and stakeholders for transformation efforts.

  • Planning Management: Plan and manage transformation activities efficiently.

  • Transformation Log Management: Keep detailed logs of all transformation
    activities.

Additional Management Areas:

  • Financial Management: Oversee and control transformation-related finances.

  • Communication Management: Ensure clear and consistent communication throughout the transformation process.

  • Operating Model Management: Manage and refine your operating models.

  • Process Design Management: Design and optimise business processes.

  • IT Design Management: Manage IT system designs and integrations.

  • Build and Test Management: Oversee the building and testing phases of transformation projects.

  • Implementation Management: Ensure smooth implementation of transformation initiatives.

  • Change Management: Effectively manage organisational change.

  • Personal Development Assessments: Assess and develop employee skills.

  • Training Management: Provide training to support transformation efforts.

  • Organisational Design Management: Design and optimise organisational structures.

  • Transformation Review: Conduct thorough reviews of transformation progress and outcomes.

  • Optimisation and Governance: Ensure continuous optimisation and robust governance of transformation activities.

05 - Organisational Change Management - Unite and Thrive

By leveraging Organisational Change Management in Modus ETP, retail consumer enterprises can unite their teams, drive successful change initiatives, and thrive in a dynamic business environment.

Organisational Change Management within the Modus Enterprise Transformation Platform (ETP) is designed to help retail consumer enterprises drive and achieve full adoption of change. This module engages and builds organisational structures, pathways, and skills down to individual roles and resources, ensuring a cohesive and thriving business environment.

Key Features:

  • Change Management Office: Central hub for overseeing and managing
     change initiatives.

  • Comms Management Office: Ensure clear and effective communication
    throughout the change process.

  • Organisational Design Management Office: Design and implement optimal organisational structures.

  • Leadership Development Practices: Develop leadership skills to guide and support change.

  • Change Workbench: Tools and resources for managing and implementing change.

  • Adoption and Course Correct: Ensure full adoption of changes and make adjustments as needed.

  • Training and Launch Academy: Comprehensive training programs to support change initiatives.

Importance:

  • Full Adoption: Achieve complete buy-in and adoption of change across the organisation.

  • Effective Communication: Maintain clear communication to ensure everyone is aligned and informed.

  • Optimised Structures: Design efficient organisational structures that support change and growth.

  • Leadership Development: Equip leaders with the skills needed to guide successful transformations.

  • Continuous Improvement: Make necessary adjustments to ensure changes are effective and sustainable.

  • Skill Development: Provide training to build the skills needed for ongoing success.

06 - Engagement Hub - Share and Guide

By leveraging the Engagement Hub in Modus ETP, retail consumer enterprises can effectively share information, guide their teams through transformations, and ensure a cohesive and informed organisational environment.

The Engagement Hub within the Modus Enterprise Transformation Platform (ETP) is designed to centralise and streamline all transformation communications. This hub ensures that all team members are informed, engaged, and aligned throughout the transformation process.

Key Features:

  • Centralise Transformation Comms: Consolidate all transformation-related communications in one place for easy access.

  • Latest News: Stay updated with the latest news and developments in your
    transformation journey.

  • Poll Surveys: Conduct surveys to gather feedback and insights from your
    team.

  • Transformation Team Areas: Dedicated spaces for transformation teams to
    collaborate and share information.

  • Business Team Areas: Areas for business teams to access relevant
    transformation updates and resources.

  • Calendar Roadmaps: Visualise and manage important dates and milestones
    with comprehensive calendar roadmaps.

  • Language Capability: Support for multiple languages to ensure clear
    communication across diverse teams.

  • Transformation and Change Alerting: Receive timely alerts about important transformation and change events.

Importance:

  • Enhanced Communication: Ensure everyone is on the same page with
    centralised and streamlined communication.

  • Increased Engagement: Keep your team engaged and informed with the
    latest news and updates.

  • Better Collaboration: Foster collaboration among transformation and
    business teams with dedicated areas.

  • Effective Planning: Manage and track key dates and milestones to stay on
    schedule.

  • Global Reach: Support multilingual communication to cater to diverse teams
    and locations.

  • Timely Alerts: Stay proactive with real-time alerts about significant changes
    and updates.

  • Transformation As Usual Capability Model

  • Individual and Team Capability Development